Key Responsibilities:

• Ensure proper vehicle maintenance.

• On time Repairs by Workshop for all cars / Vendors must complete the car repairs on time .

• Ensuring the Vehicle care, pick-up and drop-off service, washing the vehicle-all related to maintenance is fully completed and customer satisfaction is top priority.

• Performing a visual inspection and taking a workshop test drive.

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

• Prepares repair orders (RO) after inspection of vehicle by describing symptoms, problems services required;

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

• JOB SHEETS / JOB CARDS TO BE MAINTAINED AND DOCUMENTED.

If you have any queries about this opening, please contact:
Rasikanurag Gupta - hr@bigboytoyz.com or (+91) 999 999 9020

Key Responsibilities:

• Head -Brand  is responsible for the strategic management of the assigned brands (Automobile Luxury Cars) in order to achieve the business targets including awareness, volume, spend and penetration.

• Brand Strategy/planning for the entire range of Automobile & Auto Luxury Cars & Its products.

• To develop and build the overall positioning strategies and to sustain the same through various marketing tools.

• Planning/Organizing/Implementing overall 360 degree Communication Strategy for the Brand.
• Coordinating with agencies to develop and execute the product Campaigns.
• Planning marketing budgets and meeting these budgets without compromising the impact of the communication.
• Strategizing future growth for the company both in terms of sales and visibility.
• Planning various Promotions & Events - Launches/Expos/On-ground events etc.
• Researching product offerings and competition by analyzing the market research data (the current and past industry trends, consumer behavior and requirements, market competitiveness of products etc.)
• Interacting closely with the sales team to analyze the challenges faced by the product in the market and form solutions to address these challenges.
• Working on Market Research tools to understand the brand health on a regular basis.
• Managing Business Development/product launches.
• Preparing SOPs/Manuals for Marketing Division.
• Managing Digital Marketing - relevant forums like Facebook, YouTube, blogs etc.

Required Skills

• Candidate must be a MBA –Marketing and Communications (Reputed Management School) +10 min exp. in heading the Branding teams / Head Brands.
• Must have handled the Brand Budget of more than 50 CRS with MNC organization / automobile Industry Expert / fast paced
• 10 + years of Auto / Media / Marketing / auto ancillary experience.

If you have any queries about this opening, please contact:
Rasikanurag Gupta - hr@bigboytoyz.com or (+91) 999 999 9020

Key Responsibilities:

• Sales and all incoming / Outgoing Inquiry Management.

• Ensuring Customer Satisfaction.

• Complaint Management.

• Customer Voice Management.

• Operation Management.

• Managing the Customer Database and customer engagement initiatives.

• Understanding Customer's problems / Issues and helping them in solving and ensuring customer satisfaction.

Experience levels

• Experience in Sales and Service both department of automobile industry.

• Good Communication Skill, experience in automobile industry etc. Experience and Skills Required.

• Ability to work effectively & independently in a fast-paced environment.

• Project Management and streamlining the process.

• Customer acquisition and key relationship management .

• Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills.

• Strong analytical skills and a data driven decision making mentality.

• Highly organized and effective communicator.

• Well versed in Microsoft suites (Excel, PowerPoint).

• Hardworking, committed and equipped to handle pressure.

Requirement

• 3-5 years of experience in CRM/Sales/After Sales/Marketing etc.

• Solid Professional experience in personnel management and heading teams.

• Solid professional experience in dealing with customers, customer complaint management, conflict management.

• Responsible for planning& execution of all CRM activities to ensure highest level of customer satisfaction and customer retention.

• Ensure that predefined goals are met and measures to maintain customer relations are well implemented.

Location - GURGAON / MUMBAI

• Opportunity in joining a leading name in International Luxury Car Brand.

• Highly professional environment. Team Handling.

If you have any queries about this opening, please contact:
Rasikanurag Gupta - hr@bigboytoyz.com or (+91) 999 999 9020

Key Responsibilities:

• Responsible for all Automobile Insurance and Renewals of all policies.

• To increase market share & penetration of insurance renewal business.

• To comply with IRDA compliances regarding licenses and business payment orders.

• Tie-up & strengthen relationships with major insurance companies for Motor / Automobile Insurance teams .
• Taken follow up from Executives and Customers of the automobile Luxury Company .
• Arrange the survey and issuance of cover notes.
• Arrange the Policy from HO and delivery to customers.
• Collect the details of renewals from HO.
• Follow with Customer at least 30 days prior if required then taken help from Executives. Convert these within time.
• Collect details from HO and follow to customer for clearing the PDD with help of executives.
• Convert few cases of same customer for other vehicles or other business with self-efforts
• Need to take complete support to customers regards to claim intimation, survey, documents submission and follow with Insurance Company for fast claim disbursement.
• Preparing SOPs/Manuals for Marketing Division.
• Managing Digital Marketing - relevant forums like Facebook, YouTube, blogs etc.

Required Skills

• Must have Experience of working for a luxury brand in Automobile sector/Insurance industry is a must.
• Should be comfortable working for 6 days a week.

If you have any queries about this opening, please contact:
Rasikanurag Gupta - hr@bigboytoyz.com or (+91) 999 999 9020

Key Responsibilities:

• Managing the Front desk and handling all calls/visitors politely.

• Meetings / Calendar Management.

• Arranging meetings and conferences and other general secretarial work.

• Handling routine vendors.

• Greet and welcome guests.

• Answer questions and address complaints.

• Answering Phones : Answer all incoming calls and redirect them or keep messages.

• Receive letters, packages etc. and distribute them.

• Managing Correspondence : Keep updated records and files.

• Receiving and distributing mail/courier.

• handling routine vendors.

• Administrative Support and Service.

• Warm & Pleasing personality with Good flair of Client relationship and Guest handling skills.

Required Skills

• 2-5 years of Front desk Exp / Services Industry / Hotel Industry / 3 Stars / 4 Stars Hotels / Luxury Brands etc. Is important .

If you have any queries about this opening, please contact:
Rasikanurag Gupta - hr@bigboytoyz.com or (+91) 999 999 9020